MineFloSupport
We are here to help you run your shutdown. Reach out any time and we will help you out.
Contact us
We usually reply within one business day.
- support@mineflo.io
- Response time
- About 1 business day
- Based in
- Perth, Western Australia
Common questions
How do I get access to MineFlo?
MineFlo is used by mining and maintenance teams under a company account. If your company already uses MineFlo, ask your site or company admin to add you. If you are setting up a new team, you can start a free trial at mineflo.io.
I cannot log in, or I forgot my password.
Tap Forgot password to reset it yourself. We will email you a secure link to set a new one, so check your inbox (and your spam folder). Your site or company admin can also set a new password for you from the Crew screen, and you can always email support@mineflo.io if you are stuck.
Does the app work without signal?
Yes. MineFlo is offline-first. You can view work orders, schedules and registers with no signal, and any status changes or photos you make queue up and sync automatically once you are back in coverage.
Which devices does MineFlo run on?
MineFlo runs on iPhone, and on the web at mineflo.io. One account works across both, on the same live data.
How do I add my crew or other users?
A company or site admin invites people from the MineFlo platform. Invited users sign in with their email and see only the sites and shutdowns they have access to.
How do I delete my account?
Open Settings, then Profile, and tap Delete account. This permanently removes your account and your access to your company and sites. You can also email support@mineflo.io and we will action it for you.
How is my data handled?
Your data stays inside your company workspace. We do not sell it, and we do not use it for advertising or cross-app tracking. Our Privacy Policy has the full detail.
Something is broken, or I have a feature request.
Email support@mineflo.io with the site, the screen you were on, and what happened. A screenshot helps. We read every message.